RETURNS POLICY
RETURNS
PLEASE CONTACT US WITH PROOF OF PURCHASE IF YOU DON'T RECEIVE YOUR ORDER OR IF WE MADE A MISTAKE FOR A FULL REFUND. IF YOU MADE A MISTAKE WHILE ORDERING, WE'LL ALLOW TRADES FOR MERCHANDISE OF EQUAL VALUE AS LONG AS THE ITEM YOU PURCHASED IS UNWORN, MUST HAVE ORIGINAL TAGS AND IS IN ITS ORIGINAL CONDITION. CUSTOMER MUST PAY RETURN SHIPPING. ANY MERCHANDISE PURCHASED ON CRANBERRY CRANIUM HAS TO BE RETURNED WITHIN 30 DAYS OF THE DELIVERY DATE. AS SOON AS WE RECEIVE THE RETURNED PRODUCT, PLEASE ALLOW 5 TO 10 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.
IF THE RETURNED PRODUCT DOES NOT MEET THE CONDITIONS LISTED, THE ORIGINAL PRODUCT WILL BE SENT BACK TO YOU. IF YOUR RETURN IS ACCEPTED YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR REFUND. EXCHANGING AN ITEM OF THE SAME STYLE IT IS *POSSIBLE* TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR IF IT IS THE SAME STYLE AND SAME PRICE. THERE WILL NOT BE AN ADDITIONAL COST IF THE ITEM IS RETURNED WITHIN 30 DAYS. TO HAVE AN EXCHANGE OF MERCHANDISE, INCLUDING CHANGE IN SIZE, SEND CRANBERRY CRANIUM AN EMAIL WITH THE REPLACEMENT INFORMATION. PLEASE INCLUDE UPDATED SIZE. ONCE BOTH THE RETURNED ITEM WITH THE EMAIL CONFIRMING THE EXCHANGE WE WILL SHIP THE REPLACEMENT WITHIN 10 BUSINESS DAYS. YOU WILL BE SENT A CONFIRMATION EMAIL WITH THE NEW INFORMATION REGARDING THE ITEM.
YOU WILL LATER RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A NEW TRACKING NUMBER.